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privacy-policy

Privacy Policy

This privacy and security policy (the “Policy”) explains the information we collect about you on the Mall Wan website, as well as information collected when you visit our stores or otherwise communicate or interact with us. It also outlines how we use your personal data, the security measures we take to protect this information, and the choices you have to review, modify, and/or limit our use of this information.

This Policy is part of the Terms & Conditions that govern the use of the website and is binding on all website users.

If you have any objections to this Privacy Policy, you should discontinue use of the website immediately.

1. How do we use your personal data?

By providing your personal data, you consent to Mall Wan using the data collected to fulfill our commitments to you and to provide the service you expect.

We require your personal data for the following purposes:

  • To create your personal account (e.g., your name and email address)
  • To process your orders (e.g., your name, address, and payment information)
  • To send text message notifications regarding delivery status (e.g., your mobile phone number)
  • To send marketing offers such as newsletters and catalogs (e.g., your email address, name)
  • To contact you in the event of a delivery issue (e.g., your phone number, address)
  • To respond to your inquiries and notify you of new or updated services (e.g., your email address)

We will only retain your data for as long as necessary to fulfill the services we provide or as long as legally required.

If there is a legal requirement to retain data (e.g., bookkeeping rules) or an ongoing contractual relationship, we may not be able to delete your data.

Non-personal data is used as described above and in other ways permitted by applicable law, including combining non-personal data with personal data.

Additionally, we monitor website usage and traffic patterns to improve website design, product offerings, and services, as well as to determine what offers, promotions, or information to send to you.

To better serve you, we may combine the personal information you provide online, via mobile devices, in stores, or through our customer service with publicly available data and data from our partners. By combining this information, we can better communicate with you about products, services, events, promotions, and personalize your shopping experience.

2. Your right to access your personal data

You have the right to request information about the personal data we hold about you.

If your data is incorrect, incomplete, or irrelevant, you can request that it be corrected or removed. You also have the right to request, once per year, a free written document outlining the personal information we hold about you.

To request this document, please contact Mall Wan customer service. You may withdraw your consent for us to use your data for marketing purposes (e.g., sending catalogs, newsletters, or offers) at any time. You can reach us by phone or email.

3. Updating your personal data

You can access your personal account to update your personal data at any time.

Please note that your personal account is protected by your username and password. It is your responsibility to maintain the security of your login credentials, as any actions taken while logged into your account will be your responsibility.

4. We do not sell your information to third parties

We do, however, share data with third parties when necessary to complete transactions, provide services, for administrative purposes, or when required by law.

Any data forwarded to third parties is used to fulfill Mall Wan's commitments. We may also supply your personal data to organizations such as credit reference or debt collection agencies for credit checks, identity verification, monitoring credit ratings, and debt collection purposes.

We will also share your data if required by law or to prevent potential fraud. In the event of a merger, corporate reorganization, or if all or part of our assets are sold or acquired, your personal data may be transferred. If you do not want your data shared in these circumstances, please do not provide it to us.

5. Cookies

A cookie is a small piece of data stored on a user's hard drive containing information about the user.

We use both session and persistent cookies. Cookies enable us to track and target user interests by analyzing popular areas and products, thereby enhancing the overall experience on our site.

Cookies do not harm your computer systems or files, and only the website that transferred a particular cookie to you can read, modify, or delete it.

If you do not wish to have information collected via cookies, most browsers provide simple procedures to delete existing cookies, automatically decline cookies, or give you the option to accept or decline specific cookies.

You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies, check the "Help" section of your browser.

Please note that disabling cookies may prevent you from taking full advantage of all site features.

6. Security

Mall Wan takes every precaution to protect user information.

When our registration/order form asks users to enter sensitive information (such as credit card numbers or social security numbers), that information is encrypted and protected using Secure Socket Layer (SSL) encryption software. On secure pages, like our order form, a lock icon will appear in your web browser.

If you're not on a secure page, the lock icon will not appear. Additionally, the servers that store personally identifiable information are kept in a secure environment with restricted access. However, no security system, including encryption systems, is infallible.

While we strive to protect your personal information, we cannot guarantee absolute security.

If you have any questions about website security, please contact us at service@mallwan.com.

7. Supplementation of Information

To fulfill our obligations to customers, it may be necessary for Mall Wan to supplement the information we receive with information from third-party sources such as affiliated websites.

For example, we may combine information about user purchasing habits with similar data from our affiliated sites.

If a user's personally identifiable information changes (such as zip code, phone, email, or postal address), or if a user no longer desires our services, we provide a way to correct, update, or delete that information. This can be done using the unsubscribe feature in our communications.

Changes to this Policy

We reserve the right to change this privacy policy and any related policies or procedures without prior notice. You can determine the latest revision of this policy by checking the date at the top of this page. Any changes to our privacy policy will become effective upon posting the revised policy on the website. Continued use of the site after such changes constitutes your acceptance of the revised policy.

This page was last updated on September 18, 2024.